FAQ

1. Ordering & Products

  • How do I place an order?
    Simply browse our unique jewelry collection, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to complete your order easily.

  • Are all the pieces truly handmade?
    Yes! Each piece is made to order and crafted by hand with love, ensuring that every item is one-of-a-kind.

2. Payment & Billing

  • What payment methods do you accept?
    We accept major credit/debit cards, PayPal and others. All available methods will be listed at checkout.

  • Is my payment information secure?
    Absolutely! We utilize secure payment gateways to safeguard your information. Rest assured, we never store your payment details.

3. Shipping & Delivery

  • What are the shipping options and costs?
    We offer free standard shipping on all orders! For faster delivery, you can select our express shipping option at checkout for an additional fee.

 

  • How long does processing take?

         💚 Light order volume — 3–5 business days

         🌙 Moderate volume — 6–10 business days

         🔥 High volume — 11–14 business days


    Please allow 3–14 business days for creation before shipping. Processing times vary depending on how many orders are ahead of yours. Thanks for your patience—it means the world!


  • How long does delivery take?
    Standard shipping typically takes an additional 7-14 business days, while express shipping takes 1-3 business days, depending on your location.

    📦 Shipping Time Estimates

    Region Standard Shipping Express Shipping*
    United States 7-14 business days 1–3 business days
    Canada 7-14 business days 1–3 business days
    United Kingdom 7–10 business days 1–3 business days
    Europe  7–10 business days 1–3 business days
    Australia & NZ 10–20 business days 1–3 business days


    Please note: These are estimated delivery times provided by carriers. Actual delivery may vary due to customs, holidays or other unexpected delays. 
  • How do I track my order?
    Once your order has shipped, we’ll send you an email containing a tracking number, so you can easily monitor your delivery status.

  • Do you ship internationally?
    Yes, our magical treasures journey far and wide—to North America, Europe and Australia.

    A special note for our European adventurers: Please consider placing your order through our Etsy shop — it helps ensure a smoother checkout experience due to regional VAT requirements.

    If your country is outside these regions, please contact us to check if shipping to your location is possible.

4. Returns & Exchanges

  • What is your return policy?
    We accept returns on non-customized items within 30 days of delivery, provided they are in their original condition. Customers are responsible for return shipping costs and must provide a tracking number for the return shipment. 

  • How do I return an item?
    To initiate a return, please contact us with your order number before sending the item back and we will guide you through the return process.

  • What if my item arrives broken due to shipping?
    If your item arrives broken due to shipping, please contact us immediately, and we will arrange for a replacement.

  • When will I receive my refund?
    Refunds are processed within 2-5 days of receiving the returned item.

5. Cancellations

  • Can I cancel my order?
    Yes, cancellations are accepted. Please request a cancellation within 24 hours of purchase.