FAQ

1. Ordering & Products

  • How do I place an order?
    Simply browse our unique jewelry collection, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to complete your order easily.

  • Can I customize a piece?
    Absolutely! We offer customization options for select items. If you're interested, please reach out to us to discuss details, colors, or specific designs.

  • Are all the pieces truly handmade?
    Yes! Each piece is made to order and crafted by hand with love and meticulous attention to detail, ensuring that every item is one-of-a-kind.

2. Payment & Billing

  • What payment methods do you accept?
    We accept major credit/debit cards, PayPal and others. All available methods will be listed at checkout.

  • Is my payment information secure?
    Absolutely! We utilize secure payment gateways to safeguard your information. Rest assured, we never store your payment details.

3. Shipping & Delivery

  • What are the shipping options and costs?
    We offer free standard shipping on all orders! For faster delivery, you can select our express shipping option at checkout for an additional fee.

  • How long does delivery take?
    Depending on our current workload, please allow 3-14 business days for creation and processing before shipping, as each piece is handmade.

    Standard shipping typically takes an additional 7-14 business days, while express shipping takes 1-3 business days, depending on your location.

    Please note, that we are not responsible for any possible delays due to customs
  • How do I track my order?
    Once your order has shipped, we’ll send you an email containing a tracking number, so you can easily monitor your delivery status.

  • Do you ship internationally?
    Yes, we offer international shipping to North America and Europe.

    If your country is outside these regions, please contact us to check if shipping to your location is possible.

4. Returns & Exchanges

  • What is your return policy?
    We accept returns on non-customized items within 30 days of delivery. Items must be in their original condition. 

  • How do I return an item?
    Contact us with your order number, and we’ll guide you through the return process.

  • What if my item arrives broken due to shipping?
    If your item arrives broken due to shipping, please contact us immediately, and we will arrange for a replacement.

  • When will I receive my refund?
    Refunds are processed within 2-5 days of receiving the returned item.

5. Cancellations

  • Can I cancel my order?
    Yes, cancellations are accepted. Please request a cancellation within 24 hours of purchase.